All custom jewelry is nonrefundable and requires a 25% deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction.
Staats Jewelers offers financing through G.E. Capital. "Same as cash" and other payment plans are available to fit your needs.
We offer a flexible layaway plan for any item you desire. We do require an initial 20% deposit of the total purchase. The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an in-store credit for monies received.
Refunds & Exchanges
Refunds are accepted within 30 days of purchase. All refunds must be "in new condition" and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing.